Your order will ship through USPS. I ship using USPS First Class Mail with tracking for all US Domestic orders as a standard option. If you need additional shipping options such as priority, overnight, signature, etc. please get in touch with me and I will work something out to get your package to you.

I can ship before and after postal holidays. Basically, if the post office is open and running, I can get your order in their hands. I am limited by postal holidays though, and if your order happens to fall on one of those, your order will ship the day after.

Note: I'm located in Florida and severe storms may cause some delays in my ability to ship your order within the usual shipping window of 1-3 business days. I will endeavor to ship your order as soon as the storm clears out and the post office opens.

Tracking numbers and tracking updates are handled by USPS. When I process an order, you may receive a tracking number that will not work until it is entered in the USPS system. This may take a couple of hours or up to a day. If your tracking number cannot be found, give it a day or two and it should work. For Domestic and Tracked international orders, you can enter your tracking numbers intoUSPS' Tracking Tool. For International orders with Standard Shipping, you may be able to get some information about your parcel usingParcels App's Tracking Tool. Please note that international orders with Standard Shipping may experience their tracking code cease to work once the package leaves the USA.

Oh, dear. First thing to try is to check all the nooks and crannies in the package to ensure everything is where it should be. Sometimes I secure my items in a layer of bubble wrap to protect them in transit. Sometimes, especially with international packages, the items may have been opened by customs and placed back into the packaging in a messy way. This might make some of them a little harder to find.

If you're missing an item from your order, don't hesitate to us. When getting in touch with me, please let me know your order number, what you're missing from your order, and confirm your address with me and I'll have a replacement sent out as soon as possible.

If your tracking number states that the order was delivered, but it's not at your door then one of these scenarios might be the cause: USPS Missing Parcels.

After verifying that your parcel has not been picked up already by a family member or roommate or it has not been accidentally delivered to a neighbor, please get in touch with me. I may ask that we wait 1-2 days for domestic orders to see if USPS will still deliver as they are sometimes running a little late. After waiting a couple of days, I will likely send out a replacement parcel for you.

I can fix wrong addresses so long as the order is still in my possession. Once it leaves my hands, I can't fix addresses or make any adjustments. In this case, we will have to wait until it returns to me. Please remember to double-check your address when putting together an order. If you haven't received a tracking code yet for your order, you can still send me a message using the Contact Form with the corrected address.

If the package has already been dropped off with USPS, we will have to wait until it gets returned to me. When the package returns to me, I will resend it to your correct address.

Yep, I can add additional items to your order and invoice for the difference provided the order has not yet been shipped. If the order has already been shipped, it is probably best to make a new order for the additional items.

Yes! We offer expedited delivery, but we charge the freight according to the situation

Orders ship from Monday to Saturday excluding US Federal holidays.
Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in stock and customer identification is verified.
Delivery to Alaska, Hawaii and Puerto Rico may be delayed.
Delivery to PO Boxes is not available (although can be used for billing addresses).

Generally, items ship through Postal Service (USPS) via first class mail. Express inquiry address:https://www.croclights.com/tools/track

When your order ships, you will receive a Shipment Notification email. This email will provide you with the date your order was shipped.

If you want to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change.